Key Responsibilities:

1. 负责制定和实施提升整体现有日本客户的客户体验的战略 

这包括分析客户反馈、确定需要改进的领域，以及跨职能部门合作实施能对客户旅程产生积极影响的变革。客户体验规划员还将跟踪和衡量这些举措的效果，并为未来的改进提出数据驱动的建议。

1. CX系统开发
2. Operation delivery

Requirements:

1. Minimum 5 years of hands-on customer experience strategy and executive level presentation experience 
2. Experience working with ambiguous problems, evaluating tradeoffs, and providing recommendations for B2C clients
3. Experience with virtual facilitation and participation on customer strategy sessions (Business requirements, Customer Persona, Customer journey planning, touch point, system implementation. 
4. Experience in designing and executing on Qualitative and Quantitative research methodologies (workshop structure, survey design, segmentation, persona development, interviews, focus groups, etc)
5. A strategic and pragmatic thought process with a strong work ethic
6. Business level English proficiency or Japanese language proficiency is required. 
7. Consulting background (Digital Marketing area)or Japanese Advertisement agency background is a must.