100% onsite in Frankfurt. 3 months rolling contract.
Expectations:
Onsite IT Resources
- Proactive ownership for tactical issue resolution to remove burden on plant management
- Trusted voice of knowledge and site expertise
- Coordinate and facilitate activities with third party vendors, offshore support, and other locations
- Oversee IT requests, get involved to move requests and clear roadblocks
- Issue prioritization and resolution based on impact to plant operations
- Local technology initiative awareness & site timeline influence
- Participate in site-level DR, BCP, CMDB activities (Disaster Recovery, Business Continuity Planning and Configuration Management Databases)
- Confirmation of issue resolution success
- Consolidate and maintain site documentation including network, devices, and overall architecture housed in a local repository accessible by technology teams as needed
Activities
- Onsite technical coordinator and first point of contact for other technology teams (ex. vendor escort, smart hands)
- Able to declare major incidents on behalf of the site(s)
- Ownership of MDF, IDF, computer rooms/closets
- Technology spaces are safe, secured, and appropriately clean
- Who has keys for each shift?
- What equipment is in use, moving in/out of service. All equipment is clearly labeled.
- Rack and cable management is safe and best practice, looks professional
- Keep updated a map of the plant with locations of technology spaces & spares, available to all teams
- Regular walkthroughs of computer rooms, logging risks related to power, cooling, alarms, security
- Familiar with the wireless environment, where all wireless access points are located and general coverage
- Able to replace network/infrastructure devices with guidance in a crisis
- Knows where spare equipment/cables are located, how to replace, manages spare inventory
- Ensure UPS is maintained and supported
- Helps coordinate planned down times
- Support lifecycle team with technology assets on site
- On call after normal business hours
