Details:
The APM’s goal is to ensure that the end-to-end experience of working with our client exceeds the client’s expectations and produces a brilliant user-experience.
- Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
- Manage UI/UX projects to align with scope defined in statement of work
- Produce UX readback artifacts (question boards, workflow diagrams, wireframes, role/persona matrices, etc.)
- Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
- Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
- Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms
- Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
- Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
- Optimize delivery within a project or program through insights and mitigation strategies for project risk management
- Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
- Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical
- Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
- Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow
- Experience managing and contributing to sales proposals by collaborating and negotiating with multi-disciplinary teams to shape a cohesive delivery approach, team shape, and cost estimates to deliver transformative value driven proposals
- Experience working with Agile delivery methods like Scrum and Kanban, waterfall and hybrid systems
- Experience leading teams to implement digital technologies such as atomic and responsive design, experience management platforms, cloud platforms, DevOps, AI and Data Platforms
- Ability to travel frequently
- Experience working with Creative or UX/UI teams
- Scrum, Product or SaFe Certification
- Understanding of HTML, CSS, JavaScript, Python, React, or Swift
- Relevant experience at a digital agency or consultancy leading cross functional, multi-disciplinary teams to deliver exceptional digital experience
